Welcome to Country Thatching.
Country Thatching is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you use our website or contact us regarding our services.
1. Who We Are
Country Thatching is a UK-based thatching business providing services including:
Full re-thatching
Ridge replacement and repairs
Thatch maintenance
Fire protection advice and installation
General enquiries and quotations
For the purpose of UK data protection law, Country Thatching is the data controller responsible for your personal information.
2. Information We Collect
Information You Provide Directly
We may collect the following information when you contact us:
Name
Telephone number
Email address
Property address
Photographs or details relating to your property or roof
Any information submitted through contact forms, email or telephone enquiries
Technical Information
When visiting our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited
Referral source
Time spent on the website
This information helps us improve the website and user experience.
3. How We Use Your Information
We may use your information to:
Respond to enquiries and provide quotations
Arrange surveys, site visits and services
Communicate regarding ongoing or completed work
Improve our website and services
Maintain business and legal records
Prevent fraud or misuse of the website
We only process personal information where we have a lawful basis to do so.
4. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Consent – where you voluntarily contact us or submit a form
Contract – where processing is necessary to provide services
Legitimate Interests – to operate and improve our business
Legal Obligation – where required for tax, accounting or regulatory purposes
5. Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted third parties where necessary, including:
Website hosting providers
Email providers
Accountants or professional advisers
Suppliers or contractors involved in your project
All third parties are expected to process your information securely and lawfully.
6. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide our services
Fulfil legal, accounting or tax obligations
Resolve disputes
Maintain business records
Enquiry information that does not result in work may be deleted periodically.
7. Cookies
Our website may use cookies and similar technologies to:
Improve website functionality
Analyse visitor behaviour
Maintain website security
You can control cookies through your browser settings.
Where required, a cookie consent banner will be displayed.
8. Website Security
We take reasonable technical and organisational measures to help protect your information against:
Unauthorised access
Loss
Misuse
Alteration or disclosure
However, no method of internet transmission or electronic storage is completely secure.
9. Your Rights
Under UK GDPR, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to processing
Request transfer of your data
Withdraw consent where consent is relied upon
To exercise any of these rights, please contact us.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
11. Contact Details
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
Country Thatching
Email: countrythatchinguk@gmail.com
Telephone: 07884 388570
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.